JC EDWARDS & SON, INC COMMITMENT POLICY

JC Edwards & Son, Inc is fully endorsed, trained and certified service support distributor for all MARSH branded Large Character Printing and Labeling Products manufactured by Videojet.

JC Edwards and Son, Inc is a Master Distributor for many material handling systems, products and supplies as well as identification and production equipment.

• We provide turnkey projects including installation of any product we sell.

• We strive to offer you quality products that are the BEST solution for your application.

• We are able to provide non ink jet solutions of product marking in the areas of permanent marking.

• We offer engraving, embossing, off-set printing and reciprocal printing systems.

SERVICE DEPARTMENT COMMITMENT

• Dedicated certified technicians to service what we sell.

• We pledge to provide 24/7 service if needed.

• We commit to make every effort to return all phone calls within with in a reasonable time, if you do not get direct connection to one of our technicians.
  

• We pledge to make every effort to fix your problem by phone and/or be at your plant within 5 hours of calling, depending on your location from Peoria, IL.

• We pledge to offer fair labor, service and travel rates.

• We offer fast turn-around on repair parts repaired in our service center in Peoria, IL.

• We offer in-plant training for optimum run time.

• We stock support parts - most times same day shipment

• We provide 30 years of Marsh Coding Experience.

For more information about our Marsh Ink Jet Repair Services or to contact our Service Technicians Click Here.

INVENTORY INK AND SUPPLIES COMMITMENT

• Same day shipments of inventoried parts

• Same day process of order

• Competitive pricing
  

Our ability to provide non-porous permanent marking allows us to become a full service product identification service house.

JC Edwards & Son, Inc is ready and able to service all of your manufacturing and warehouse needs. If you..

Move It, Mark It or Store It! We can help!

We would appreciate the opportunity to assist you on your project. Thank you again for your continued support!

The JC EDWARDS AND SON TEAM

WARRANTY COVERAGE

All Marking Systems bought through JC Edwards & Son, Inc are serviced by our trained and factory certified technicians.

No Charge Repairs

We provide repairs within the normal 90 day warranty period when purchased from JC Edwards & Son, Inc.

Service rates for travel and labor are waived when purchased from JC Edwards & Son, Inc for 90 days.